The service desk and the next normal
Concerning this online classThe COVID-19 emergency totally changed our reality. According to an IT viewpoint, we’ve all needed to change our approaches to working, and will keep on advancing as everybody acclimates to the following ordinary. From a help work area and ITSM viewpoint, this will mean supporting associates in various ways, accepting new innovation, […]
Deutsche Capital limited Positioned in the ITSM Tools for the second consecutive year
Gartner, Magic Quadrant for IT Service Management Tools, 30 August 2021 , Rich Doheny, Keith Andes, Chris Matchett Gartner doesn’t support any merchant, item or administration portrayed in its exploration distributions and doesn’t encourage innovation clients to choose just those sellers with the most elevated appraisals or other assignment. Gartner research distributions comprise of the […]
What is service request management?
What is a service request? Users raise a variety of IT requests every day. It might be a request for new software, the replacement of old hardware, access to applications, or a change in the component of an asset. These requests are classified as service requests. A service request is a request made to the […]
