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The service desk and the next normal

Concerning this online classThe COVID-19 emergency totally changed our reality. According to an IT viewpoint, we've all needed to change…

Deutsche Capital limited Positioned in the ITSM Tools for the second consecutive year

Gartner, Magic Quadrant for IT Service Management Tools, 30 August 2021 , Rich Doheny, Keith Andes, Chris Matchett Gartner doesn't…

What is service request management?

What is a service request? Users raise a variety of IT requests every day. It might be a request for…

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